Microsoft’s move to integrate ChatGPT into its Edge browser as the Bing AI Chatbot has prompted many companies to explore new ways of implementing generative AIs into their platforms. Now, during Meta’s latest earnings call, CEO Mark Zuckerberg stated that the company sees this rapid advancement in AI as an opportunity to introduce AI agents to billions of people in a meaningful way.
Although the specifics of how Meta will add generative AI to its apps are still unclear, Zuckerberg hinted that the company intends to incorporate it into chat experiences in WhatsApp and Messenger, visual creation tools for posts on Facebook and Instagram, and ads.
He also suggested that AI could greatly impact the WhatsApp customer support business, enabling tens of millions of AI agents to act on behalf of businesses and provide more efficient customer service experiences.
“I expect that these tools will be valuable for everyone from regular people to creators to businesses. For example, I expect that a lot of interest in AI agents for business messaging and customer support will come once we nail that experience. Over time, this will extend to our work on the metaverse, too, where people will much more easily be able to create avatars, objects, worlds, and code to tie all of them together,” said Zuckerberg.
Meta’s future plans
While Meta’s plans for integrating generative AIs into its services are ambitious, and it has already released an AI language model called LLaMA to researchers, the company is still yet to make a chatbot like OpenAI’s ChatGPT or Google’s Bard. However, Zuckerberg emphasized that generative AI will soon “touch every single one” of Meta’s products, indicating that the company is stepping up its efforts to develop the technology.
Furthermore, speaking on the speculations that Meta might abandon its metaverse project to focus solely on generative AIs, Zuckerberg stated that Meta has been focusing on both AI and the metaverse for years now, and they will continue to focus on both.
2023-04-29 15:07:27