Google’s first attempt at making a smartwatch, i.e. the Pixel Watch, has had its fair share of problems, be it the lacklustre battery life or the limited fitness options. Now, in a recent and rather surprising development, Google has confirmed that it will not provide official repairs for Pixel Watch displays, leaving consumers to fend for themselves.
This report comes after many users took to social media platforms like Reddit to express their frustration about Google’s lack of repair options. One user stated, “After just two months of using my watch, I noticed a cracked screen, and I have no idea how it happened. But apparently, there are no repair options. I spent almost $400 on this watch, and Google is telling me that my only recourse is to buy a new one?”
Why doesn’t Google offer repairs?
Apparently, the crux of the issue lies with the company’s stance on Pixel Watch repairs, as they do not provide replacement screens for this wearable, and currently, there seem to be no viable third-party solutions available in the market. This means that if you accidentally damage your Pixel Watch screen, you’ll have to either repair it yourself or search for a suitable third-party repair store in your area.
Speaking on the matter, Google’s spokesperson, Bridget Starkey, stated, “At this moment, we don’t have any repair option for the Google Pixel Watch. If your watch is damaged, you can contact the Google Pixel Watch Customer Support Team to check your replacement options.”
While this statement may offer a glimmer of hope, the experiences of users have been less than satisfying, as many of them have voiced their frustrations with Google’s support staff, who often provide vague and uncertain responses when it comes to potential solutions.
Is repairing the watch even possible?
Despite Google’s lack of official repair options, repairing the Pixel Watch is entirely feasible, according to iFixit. They suggest that while accessing the screen may not be straightforward due to the unique circular domed glass display, the device does show potential for future repairability. Furthermore, the fact that iFixit also offers a guide on how to replace a cracked, broken, or non-functional screen raises some serious questions about Google’s commitment to its customers.
2023-09-16 15:06:56