The Xbox 360 had the “Red Ring of Death” and Windows had the “Green Screen of Death”. Well, it looks like Samsung has the “Green Line of Death”. Galaxy Phone owners are still dealing with the green line issue, and they’re not getting ample support for it.
A green line on the screen isn’t the end of the world, but it’s incredibly annoying and distracting. Also, you spent hundreds of dollars, if not over a thousand, for this phone… this shouldn’t be happening. Regardless, it’s still happening and Samsung’s customers aren’t getting the help they need to deal with the issue.
Galaxy phone users are being affected by the green line, and Samsung isn’t helping
When in doubt, contact the company, right? Well, not so much. There are several reports from Galaxy phone users who are noticing this line on their phones. What’s disappointing is that some of these users are using newer Galaxy phones.
According to SamMobile, one user reported the line on their Galaxy Z Flip 4. That’s the latest clamshell foldable available from the company. Having an issue like this affect your phone only months after getting it is a major blow.
What makes this issue worse is the fact that they weren’t able to get any assistance from the service center. The after-sales executive told the customer that the display is not covered under its warranty. After the failed attempt to get it repaired, the user tried to contact Samsung via Twitter. However, they got no response.
This means that the customer is going to either have to just live with the issue, get another Galaxy Z Flip 4, or get another foldable from another company. That’s unfortunate, as this could lead to a lost customer for Samsung.
Sure, one customer is minuscule compared to the millions of Samsung fans, but this is an ongoing issue with several Samsung phones. People are reporting the company’s poor customer service to hundreds of thousands of people. This could have an impact on the company’s customer base if it continues.
2023-07-17 15:05:24