Disgruntled T-Mobile customers are filing a lawsuit against the carrier due to the recent price hike on old plans. The company has been facing user backlash over the decision for a while, but now things could escalate. Recently, T-Mobile was also accused of selling used phones as new in some stores.
In May, T-Mobile confirmed a price increase on price-protected plans. The situation bothered many people who contracted a plan with the promise of maintaining the same price for life. They felt deceived by the carrier for not complying with what was signed. However, the company has not yet faced legal action.
T-Mobile to face a lawsuit related to a price hike on old price-protected plans
That said, T-Mobile customers organized to file a lawsuit related to the price hike on the old “protected” plans. The plans affected by the increase are ONE, Magenta Max, Magenta, Magenta Amplified, Magenta 55+, Magneta Military, and Simple-Choice. Now, users have to pay between $2 and $5 more than what they paid before.
Although no legal action had been taken before, many users have been sending complaints to the FCC and FTC. The National Advertising Division’s (NAD) even recommended that T-Mobile stop promoting the Price Lock policy. Meanwhile, T-Mobile’s public position has always been that the price increase is within the laws, although with arguments that were not very convincing to users.
The lawsuit was filed by T-Mobile customers in Georgia, Nevada, New Jersey, and Pennsylvania. According to the report, the plaintiffs claim that the carrier violated the Consumer Protection Law, New Jersey’s Consumer Fraud Act, and the Pennsylvania Unfair Trade Practices Law. Interestingly, T-Mobile’s own AI-powered bot trained on its internal policies “thinks” the company broke its price lock promise.
There is still no response from T-Mobile to the lawsuit. We will have to wait and see how events develop in the coming weeks.
2024-07-24 15:09:30