Google AI Support Assistant chatbot goes live to help with some products

Google AI Support Assistant chatbot has been quietly released on Google Help pages. The search titan’s new artificial intelligence-powered assistant currently offers help with select Google products. The company’s latest AI-powered feature arrived soon after it introduced Gemini, its next-generation foundation model, earlier this month.

Google AI Support Assistant currently offers help with select products like Maps & Play Store

It appears that Google has released the AI support chatbot on its help pages in the beta version. At the time of writing this post, this feature seems to be only available for select Google Products. These products include the Google Play Store, Google Maps, Messages, and Account. Whenever a user visits the support page for these products, a new “Need help?” icon appears towards the bottom-right corner.

Taking Google Maps as an example, you can hit the “Need help?” icon to get additional help from AI Support Assistant. The assistant will show you some automatically generated queries to help you around the navigation, offline maps, and more. When you click on one of these questions, the AI support assistant will show you the best possible solution. It will also show you a link to the blog post dedicated to that particular query.

The users can also type their own questions after clicking the “Something else” option from the available suggestions. After hitting the enter button, the AI support assistant will search for the best possible resolution to your query. The same functionality is provided for the other Google products including Account, Play Store, and Messages, at least for now.

AI Support Assistant for Google products is still learning

The support pages for Google products note that the “AI is still learning”, and it may show inaccurate results. “human reviewers may process your help guide conversations for quality purposes”, mention the support pages.

Also, the responses to queries from the new feature aren’t instantaneous and could take a few seconds to compile the results. Google is expected to release the full fledged AI Support Assistant for all of its products in the near future.